Data deletion

You talked to a clinic on WhatsApp

The clinic decides about your data. Ask the clinic directly, on WhatsApp or through its other channels.

If you prefer, write to contact@docpulso.com with the phone number you used and the clinic's name. We forward the request to the clinic within 5 business days and, on its instruction, delete the conversations, the contact and the records linked to that number. To stop receiving messages you can also block the clinic's number in WhatsApp.

You use the panel as part of a clinic's team

The clinic's owner can deactivate your user in Settings. To delete the account completely, ask the owner or write to us.

To delete all of a clinic's data, the owner writes to us; we delete it within 30 days, except what the law requires us to keep.

You connected the clinic with Facebook or Meta

When a clinic connects its WhatsApp through Meta's login, we keep only what is needed to send and receive messages: the ids of the WhatsApp Business account and number, and an access key, stored encrypted. We keep no data from your personal Facebook profile.

To remove it: on Facebook open Settings & privacy › Settings › Business integrations (or Integrations in Business Manager), select Docpulso and remove it. Then write to contact@docpulso.com and we delete the stored keys and ids within 30 days.

You filled in the contact form on our site

Write to contact@docpulso.com with the e-mail or phone you used; we delete it within 15 days.