ENPT

Terms of Service

Updated 2026-11-14

These terms govern the use of Docpulso, provided by Philippe Skibniewski co ("we"), Targowa 39/91, 03-728 Warszawa, Poland, by the clinic that contracts it ("clinic") and by the members of its team it gives access to. Price, term and commercial conditions are in the proposal or contract signed with the clinic; where they differ, the contract prevails.

1. The service

A WhatsApp inbox for the clinic's team, connected to the official WhatsApp API (Meta's WhatsApp Business Platform), with the source of each conversation, bookings, reminders, campaigns to patients who agreed to receive them and a results report. New features may be added and little-used ones may change, without reducing the core of what was contracted.

2. Accounts and access

  • The clinic decides who on its team has access and with which role, and deactivates people who leave.
  • Each person uses their own account and keeps the password secret. Tell us if you suspect misuse.
  • We access a clinic's data only to provide the service, to give support the clinic asked for, or to comply with the law.

3. The clinic's responsibilities

  • Follow Meta's WhatsApp Business terms and Business Messaging policies, including patients' opt-in for messages outside a conversation they started.
  • Have a legal basis for handling its patients' data and inform patients about it, as controller under the LGPD.
  • Not use the service for spam, illegal or misleading content, content that infringes others' rights, or activities Meta prohibits.
  • Keep the clinic's details and the connected WhatsApp number correct.
  • Pay Meta's WhatsApp conversation charges, when Meta bills them directly to the clinic's account.

4. Personal data

For patients' data the clinic is the controller and we are a processor. Handling follows the Privacy Policy and the data processing agreement (DPA) signed with the clinic. When the contract ends the clinic can ask for an export of its data; after that it is deleted as the Privacy Policy says.

5. AI reading

The automatic AI reading of conversations is optional and runs only when the clinic turns it on. Its result is a suggestion: the decision about each conversation is always the clinic team's. The AI can be wrong, and nothing it suggests is medical advice.

6. Availability

We work to keep the service available, but it depends on third parties, Meta and hosting in particular. Outages, changes or blocks by Meta (for example to the number's quality rating or limits) are outside our control. We announce planned maintenance in advance whenever possible.

7. Ownership

The software, brand and content of Docpulso are ours. The data of the clinic and its patients belongs to the clinic; we use it only to provide the service.

8. Suspension and termination

The clinic can stop using the service as its contract says. We may suspend access for non-payment, use that breaks these terms or Meta's policies, or a security risk, telling the clinic whenever possible.

9. Limitation of liability

To the extent the law allows, we are not liable for lost profits or indirect damages, and our total liability is limited to what the clinic paid in the 12 months before the event. Nothing in these terms limits rights the law does not allow to be limited.

10. Changes

We may update these terms. Clinics are told about important changes at least 30 days in advance.

11. Governing law and courts

[Governing law and courts to be confirmed.]

12. Contact

Philippe Skibniewski co, Targowa 39/91, 03-728 Warszawa, Poland. contact@docpulso.com.